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ABOUT ME

Hi, I'm Roberto Siu Lemus, Help Desk Analyst I at Elevance Health and A little more about me living in Miami Dade and I've focused on making cloud My Second Home. I like to talk about virtualized technology, especially: AWS Cloud, Azure Cloud, VMware, Linux and Workbench database.

I built this page as part of my-- Personal Project called My Siu Resume.

I was born in a beautiful country called Honduras!! In Central America in the early 80's, Deeply grateful to God for giving me great parents!.. I come from a city in Honduras called San Pedro Sula. I've lived here in Miami since Oct 2005. I was working on construction as stair carpenter; Later in 2014 I opened my own company "Siu Handyman Networks LLc, to offer my services such as IT Networking, which is something I have always liked to do. In Fall of 2021 I made the "decision" to continue my studies. And I've selected Miami Dade College to achieve it. I'm done with my Associate in Arts at Miami Dade College Academic Program--Computer Information System, and two College Credit Certificates:

  • Help Desk Support Technician
  • Enterprise Cloud Computing

    • Let's continue scrolling down to see more about my certifications, work experience and if you would like to schedule a job interview in the Calendly section available to you.

    Degree

    Computer Information System - Associate in Arts at Miami Dade College

    This is the pathway to my Bachelor's Degree • September 2021 - Present

  • CIS focuses on the structure, management and control of information resources on computers. Coursework includes business and math classes, as well as courses in information systems and programming languages..

    • Work

    Elevance Health

    Help Desk Analyst I • September 2022 - Present

  • Handling in-bound helpdesk tickets through phone, email, and Heat ticketing system
  • Experience using Genesys system to receive and make calls for the end users.
  • Equipment replacement, and repair or escalation of ticket(s) to the appropriate IT staff member as necessary
  • Reimaging PCs, deploying new computers.
  • Troubleshooting basic network connectivity
  • Maintaining internal inventory and documentation updated
  • IT team members generally work in teams, but may take lead responsibility for major subtasks
  • Management of Active Directory accounts to perform password resets, software installation, printer troubleshooting, computer troubleshooting and push GPO updates.
  • Basic management of mobile devices using MobileIron App
  • Performing other responsibilities as required

    • Passenger Assistance Agent at G2 Secure Staffing/ Alaska Airline

    Customer Service Agent • May 2022 - Octuber 2022

  • Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating passenger information
  • Special Service Requests, or SSRs, provide help on the specific needs a passenger may have before, during, and after their flight.
  • Resolving customer complaints and issuing refunds as needed
  • Complete appropriate documentation in a timely manner.
  • Providing the appropriate service and information and let passenger get a pleasant flight in Alaska Airlines
  • Check equipment thoroughly before use (wheels, locks, seats, back & footrests)
  • Meet inbound and outbound flights to provide services with wheelchairs, aisle chairs and to passengers needing special assistance.

    • Robert Half | contract for Evox Technologies Corporation

    Desktop Support Technician • October 2021 - May 2022

  • Computers Installation for a Bank offices and commercial office
  • Security cameras installation
  • Install new servers and racks in the new office.
  • Low Voltage cable installation.
  • Read and interpreted design drawings, blueprints, and installation guides
  • Cable management for extend new Pcs on the floor.

    • Amazon Prime Now/FC Associate I, Direct

    Whole Foods Shopper • July 2019 - October 2022

  • Assist customers with products that they are looking for in-person and problem-solver scenarios such as missing and/or damaged packages (Re-pick)
  • Work in a grocery store at Whole Foods Market Location and carefully selecting items using a smartphone, manage
  • Prime apps and scan bar codes to submit online orders.

    • Siu Handyman Networks LLC

    Owner: Networking Technician and Handyman• February 2014 - December 2020

  • Installed and configured Windows and Linux Servers using AWS and AZURE Cloud instances and VMware vSphere, Server (Cloud and On-Demand Infrastructure configuration)
  • Installed, operated, and troubleshooted office LAN networks. Connecting firewalls security app and set up wireless devices.
  • Contributed to creating a professional and safe work environment.
  • Read and interpreted design drawings, blueprints, and installation guides.
  • Installs and secures cables, and mounted hardware as described in drawings and notes.
  • Install and configure Security camera system, computers, and printers for customer’s office
  • Share resources such as files and printers among multiple computers with security.

    • PROFESSIONAL

    CERTIFICATIONS

    Microsoft Certified: Azure Fundamentals AZ900

  • June 2023

    • AWS Certified Cloud Practitioner

  • March 2022

    • HTML certification at Programming HUB

  • February 2022

    • Learn Linux by Doing

  • December 2021

    • Cisco Certified Network Associate Routing and Switching: Cisco ID CSCO12168839

  • July 2016

    • Microsoft Certified Professional

  • April 2012

    • COLLEGE

    CERTIFICATIONS

    Enterprise Cloud Computing - College Credit Certificate at Miami Dade College

  • November 2023

    • Help Desk Support Technician - College Credit Certificate at Miami Dade College

  • April 2023



    • Schedule an Interview Here: