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ABOUT ME

Hello, world! I'm Roberto Siu Lemus, Help Desk Analyst I at Elevance Health | Healthsun and A little more about me living in Miami Dade and I've focused on making cloud My Second Home. I like to talk about Security, virtualized technology, especially: AWS Cloud, Azure Cloud, VMware, Linux and Workbench database.

I built this page as part of my-- Personal Project called My Siu Resume.

I was born in the beautiful country of Honduras, in the early '80s, and I’m deeply grateful for my wonderful parents. I grew up in San Pedro Sula and have lived in Miami since October 2005. Initially working in construction as a stair carpenter, I founded my own company, Siu Handyman Networks LLC, in 2014 to offer IT networking services—a passion of mine. In the fall of 2021, I decided to further my education at Miami Dade College.

  • Computer Information Systems Associate in science
    • and three College Credit Certificates:

  • Cybersecurity Analyst
    •
  • Help Desk Support Technician
  • Enterprise Cloud Computing

    • Let's continue scrolling down to see more about my certifications, work experience and if you would like to schedule a job interview in the Calendly section available to you.

    Degree

    Cybersecurity Bachelor of Science at Miami Dade College

    September 2024 - Present

    This is the pathway to my Master's Degree

  • The program was built following the National Initiative for Cybersecurity Education framework and the NSA guidelines. The program also combines input from experts in cybersecurity and hands-on training with real attacks at the College’s state-of-the-art Cybersecurity Center

    • Work

    Elevance Health

    Help Desk Analyst I • September 2022 - Present

  • Handling in-bound helpdesk tickets through phone, email, and Heat ticketing system
  • Experience using Genesys system to receive and make calls for the end users.
  • Equipment replacement, and repair or escalation of ticket(s) to the appropriate IT staff member as necessary
  • Reimaging PCs, deploying new computers.
  • Troubleshooting basic network connectivity
  • Maintaining internal inventory and documentation updated
  • IT team members generally work in teams, but may take lead responsibility for major subtasks
  • Management of Active Directory accounts to perform password resets, software installation, printer troubleshooting, computer troubleshooting and push GPO updates.
  • Basic management of mobile devices using MobileIron App
  • Performing other responsibilities as required

    • Robert Half | contract for Evox Technologies Corporation

    Desktop Support Technician • October 2021 - May 2022

  • Computers Installation for a Bank offices and commercial office
  • Security cameras installation
  • Install new servers and racks in the new office.
  • Low Voltage cable installation.
  • Read and interpreted design drawings, blueprints, and installation guides
  • Cable management for extend new Pcs on the floor.

    • Siu Handyman Networks LLC

    Owner: Networking Technician and Handyman• February 2014 - December 2020

  • Installed and configured Windows and Linux Servers using AWS and AZURE Cloud instances and VMware vSphere, Server (Cloud and On-Demand Infrastructure configuration)
  • Installed, operated, and troubleshooted office LAN networks. Connecting firewalls security app and set up wireless devices.
  • Contributed to creating a professional and safe work environment.
  • Read and interpreted design drawings, blueprints, and installation guides.
  • Installs and secures cables, and mounted hardware as described in drawings and notes.
  • Install and configure Security camera system, computers, and printers for customer’s office
  • Share resources such as files and printers among multiple computers with security.

    • PROFESSIONAL

    CERTIFICATIONS

    Microsoft Certified: Azure Fundamentals AZ900

  • June 2023

    • AWS Certified Cloud Practitioner

  • March 2022

    • HTML certification at Programming HUB

  • February 2022

    • Learn Linux by Doing

  • December 2021

    • Cisco Certified Network Associate Routing and Switching: Cisco ID CSCO12168839

  • July 2016

    • Microsoft Certified Professional

  • April 2012

    • COLLEGE

    CERTIFICATIONS

    Cybersecurity Analyst - College Credit Certificate at Miami Dade College

  • May 2025

    • Enterprise Cloud Computing - College Credit Certificate at Miami Dade College

  • May 2024

    • Help Desk Support Technician - College Credit Certificate at Miami Dade College

  • May 2023



    • Schedule an Interview Here: